Some organizations might require that the process name of the Teams Optimization Pack be added to a firewall allowlist, to allow communication to the Microsoft Teams Cloud server.

The process name is vmware-remotemks. This is a Microsoft restriction. In certain low-powered clients, users may want to turn off software acoustic echo cancellation to reduce CPU usage. In most cases, VMware recommends using the default configuration, which is designed for optimal audio experience. But if you are having issues with echo, software acoustic echo cancellation can be configured by using a GPO on the Horizon Agent or by setting a registry key on the Horizon Client.

Note that this configuration is only supported on Windows Clients. After setting this policy, you must log out of the Horizon desktop for the GPO policies to take effect. This configuration can also be applied on the Horizon Client for Windows device by setting the following registry key:.

To troubleshoot, start by checking whether Microsoft Teams launched in optimized mode and whether the correct local client device names are being picked up. If so, you can check whether the Microsoft Teams redirection plugin has been installed and check the logs to verify that optimization has been enabled. Procedures for these tasks are described in the following sections:. Figure 9: Version Box for Microsoft Teams. If the registry key is not set, follow the installation guidance for Horizon Agent, as described in Horizon Agent Installation and Configuration.

Also note that you need to log out of the Horizon desktop for the GPO policies to be applied. In the virtual desktop, restart Microsoft Teams to ensure that the correct settings have been applied by the Microsoft Teams client. We have seen issues in Microsoft Teams where incorrect flags get applied.

Restarting Teams ensures that the correct flags are pulled in and applied. Quit the Microsoft Teams application. This will force Microsoft Teams to reload its cache, which may have contained outdated values related to the environment. To ensure that Microsoft is not detecting a conflicting Citrix Agent installation on the desktop, review the Microsoft logs.

Instructions for collecting Microsoft logs are provided in the Microsoft documentation topic Use log files to monitor and troubleshoot Microsoft Teams. In Microsoft Teams, click the ellipsis points … next to your profile picture at the top, and then select Settings and go to the Devices section.

Under Audio devices , you should see the local headset names in the Speakers and Microphone drop-down lists. Figure Device Settings for Microsoft Teams. If you see the local device names in the Microsoft Teams device settings, then Microsoft Teams optimization has been enabled in your environment.

Check if html5Server. If you do not see html5server. If you still do not see html5server. If you see that html5server. Similarly, if you are using a.

Otherwise, html5server will not work as expected. Because html5server. This is an internal registry key used by html5Server. Backing up and restoring the registry key may result in erroneous behavior. If you do not have any user profile management software installed or have excluded the above-mentioned registry key from the list, follow the next action item.

Important : For the following step, you need to have administrator privileges on your virtual desktop operating system. If you see the below highlighted section, then Microsoft Teams optimization has been enabled on your VM.

Note : For your convenience, the highlighted text you can search for includes the following settings:. If the above settings are missing from the logs or if the logs display “allow:false” then Microsoft Teams optimization has not been enabled in your environment. Go through the installation guidance for Horizon Client for Windows or Linux, as described in Client Installation , and ensure that Media Optimization for Microsoft Teams check box has been selected in the Horizon Client Installation wizard.

For the Mac platform, ensure that you have the supported version of Horizon Client installed. If you have the supported versions installed and have selected the right configuration for Media Optimization for Microsoft Teams, contact VMware support.

If you see the below highlighted section in the logs, then Microsoft Teams optimization has been correctly enabled for your session.

If the above settings are missing from the logs or if the logs display “allow”:”false” then Microsoft Teams optimization has not been enabled in your environment. Contact VMware for further assistance. Multi-type licensing. FAQ for licensing. Universal Windows Platform Apps. Connections and resources. Local Host Cache. Virtual IP and virtual loopback. Delivery Controllers. VDA registration.

Use Search in Studio. User profiles. Citrix Insight Services. Citrix Scout. Configuration logging. Event logs. Advanced configuration. PIV smart card authentication. Network analysis. Delegated Administration and Director. Secure Director deployment. Configure with Citrix Analytics for Performance.

Site analytics. Alerts and notifications. Filters data. Historical trends. Troubleshoot deployments. User issues. Feature compatibility matrix. Data granularity and retention. Troubleshoot Director failure reasons. Third party notices. Document History. Aviso legal. Este texto foi traduzido automaticamente. Este artigo foi traduzido automaticamente.

The endpoint decodes and provides the multimedia locally, moving the Citrix Workspace app window back into the hosted Microsoft Teams app. Authentication and signaling occur natively on the Microsoft Teams-hosted app, just like the other Microsoft Teams services for example chat or collaboration. Citrix and Microsoft recommend the latest available version of Microsoft Teams and to keep it up to date. Unsupported Microsoft Teams desktop app versions show a blocking page to users and request to update the app.

We recommend that you follow the Microsoft Teams machine-wide installation guidelines. Also, avoid using the. All users can then uninstall Microsoft Teams if they have administrator credentials. Suppose you have Windows 10 dedicated persistent VDI environments.

In this case, use the. We recommend that you install Microsoft Teams version 1. Version 1. For example, Breakout Rooms, pop out windows for meetings and chat, or meeting reactions. For information, see Optimization for Microsoft Teams with Citrix App Layering in the list of features that managed through the registry. The following is an example of folders, desktop shortcuts, and registries created by installing Microsoft Teams machine-wide installer on a Windows Server bit VM:.

When using the. All the files are placed in AppData. The best practice recommendations are based on the use-case scenarios. Using Microsoft Teams with a non-persistent setup requires a profile caching manager for efficient Microsoft Teams runtime data synchronization.

With a profile caching manager, the appropriate user-specific information is cached during the user session. For example, the user-specific information includes, user data, profile, and settings. Synchronize the data in these two folders:. Exclude the files and directories from the Microsoft Teams caching folder as described in the Microsoft documentation.

This action helps you to reduce the user caching size to further optimize your non-persistent setup. In this scenario, the end user uses Microsoft Teams in one location at a time. In a common virtual desktop deployment, each user is assigned to one desktop, and Microsoft Teams is deployed in the virtual desktop as one application. We recommend enabling the Citrix Profile container and redirecting the per-user directories listed in Per-user installer into the container.

List all the per-user directories into this configuration. For a complete list of verified endpoints, see Thin Clients. For more information, see Prerequisites to install Citrix Workspace app. After the update is complete, restart the Session. Root permission is required. Citrix Viewer app requires access to macOS Security and Privacy preferences for screen sharing to work.

If you want to disable Microsoft Teams optimization, run this command in a terminal and restart the Citrix Workspace app:. This section provides recommendations and guidance to estimate how many users or virtual machines VMs can be supported on a single physical host.

The idea is to find out how many users or VMs can be ran on a single piece of hardware running a major hypervisor. This section includes guidance to estimate SSS. Note that the guidance is high level and might not necessarily be specific to your unique situation or environment. Citrix recommends using this guidance and these simple rules to quickly estimate SSS only. However, Citrix recommends using Login VSI or the load testing tool of your choice to validate results, especially before purchasing hardware or making any financial decisions.

To enable optimization for Microsoft Teams, use the Manage console policy described in the Microsoft Teams redirection policy. This policy is ON by default. In addition to this policy being enabled, HDX checks to verify that the version of the Citrix Workspace app is at least the minimum required version.

Microsoft Teams reads the key to load in VDI mode. Loading the API is the first step toward redirection. Exit Microsoft Teams by right-clicking the notification area icon and restarting. Microsoft Teams relies on Media Processor servers in Microsoft for meetings or multiparty calls. So the network health between the peer and the Microsoft cloud determines the performance of the call.

Please refer to Microsoft network connectivity principles for detailed guidelines around network planning. We recommend evaluating your environment to identify any risks and requirements that can influence your overall cloud voice and video deployment. For support information, see Support.

The manner in which this is accomplished will vary depending on the VPN product and machine platform used but most VPN solutions will allow some simple configuration of policy to apply this logic. For more information on VPN platform-specific split tunnel guidance, see this Microsoft article. Citrix minimum recommendations per user are:. About performance, encoding is more expensive than decoding for CPU use at the client machine.

You can hardcode the maximum encoding resolution in the Citrix Workspace app for Linux and Windows. See Encoder performance estimator and Optimization for Microsoft Teams. If you configure an explicit proxy server in the VDA and route connections to localhost through a proxy, redirection fails. If not, optimization fails. If the branch office is configured to access the internet through a proxy, these versions support proxy servers:.

If DNS requests are unsuccessful, P2P calls with outside users and conference calls media establishment fails. This support means that the endpoint must be able to perform DNS resolutions. Consider a scenario where there is no direct path between the two peers or between a peer and a conference server and you are joining a multi-party call or meeting.

The HdxRtcEngine. These ranges include both Transport Relays and media processors, front-ended by an Azure Load Balancer. Call quality depends on the underlying network protocol. Meetings fail.

Use this architecture diagram as a visual reference for the call flow sequence. Assign the DisallowCalling policy to all users in your organization who use Teams in a virtualized environment. Meeting policies : Teams includes the built-in AllOff meeting policy, in which all meeting features are turned off.

Assign the AllOff policy to all users in your organization who use Teams in a virtualized environment. To assign the DisallowCalling calling policy and the AllOff meeting policy to a user:. If you have an existing implementation of Teams on VDI with chat and collaboration in which you had set user-level policies to turn off calling and meeting functionality, and you’re migrating to Teams with AV optimization, you must set policies to turn on calling and meeting functionality for those Teams on VDI users.

You can use the Teams admin center or PowerShell to set and assign calling and meeting policies to your users. It can take some time a few hours for policy changes to propagate. If you don’t see changes for a given account immediately, try again after a few hours.

Calling polices : Calling policies in Teams control which calling features are available to users. Teams includes the built-in AllowCalling calling policy, in which all calling features are turned on. To turn on all calling features, assign the AllowCalling policy. Or, create a custom calling policy to turn on the calling features that you want and assign it to users.

Meeting policies : Meeting policies in Teams control the types of meetings that users can create and the features that are available to meeting participants that are scheduled by users in your organization. Teams includes the built-in AllOn meeting policy, in which all meeting features are turned on.

To turn on all meeting features, assign the AllOn policy. Or, create a custom meeting policy to turn on the meeting features that you want and assign it users. To assign the AllowCalling calling policy and the AllOn meeting policy to a user:. When users connect from an unsupported endpoint, the users are in fallback mode, in which AV isn’t optimized.

To disable fallback mode, set the value to 1. To enable audio only, set the value to 2. If the value isn’t present or is set to 0 zero , fallback mode is enabled.

Teams VDI policies are available in the Teams module. These policies are active and enforced on non-optimized VDI environments. We’re working on adding calling and meeting features that are currently only available in non-VDI environments. These might include more admin control over quality, additional screen sharing scenarios, and advanced features recently added to Teams. Contact your Teams representative to learn more about upcoming features. This is a known issue with Citrix VDA versions and Then, restart VDA.

Skip to main content. This browser is no longer supported. Download Microsoft Edge More info. Table of contents Exit focus mode. Table of contents. Note A roaming folder or, if you are using folder redirection, a caching manager is required to ensure that the Teams app has the runtime data and files required to run the application. Important Teams won’t work properly with per-user installation on a non-persistent setup.

Important Installing Teams per-machine is required for non-persistent setups. Important If you currently run Teams without AV optimization in VDI and you use features that are not supported yet for optimization such as Give and take control when app sharing , you have to set virtualization provider policies to turn off Teams redirection.

Note We’re working on adding calling and meeting features that are currently only available in non-VDI environments. Submit and view feedback for This product This page. View all page feedback. In this article. Azure Virtual Desktop , Windows

 
 

 

Microsoft Teams on Azure Virtual Desktop – Azure | Microsoft Docs

 
HDX video conferencing and webcam video compression. For more information, see System Requirements. Bidirectional content redirection. The manner in which this is accomplished will vary depending on the VPN product and vrsion platform used but most VPN solutions will allow some simple configuration of policy to apply this logic. Microsoft Enterprise. Microsoft Azure Resource Manager cloud environments.